Support
Welcome. If you're here because you have a question about a purchase, a session, or a charge
on your statement, you're in the right place.
Contact Us
The fastest way to reach us is by email:
[email protected]
We respond to support inquiries within 1–2 business days, Monday through Friday.
Mailing address:
GuideWyze
10105 E Via Linda, #103-651
Scottsdale, AZ 85258
About GuideWyze
GuideWyze is an advance care planning business founded by Jennifer Michaels, CDP®. We offer digital products, printed books, and one-on-one advocacy sessions to help individuals and families navigate end-of-life planning with clarity and confidence.
Charges on your credit card statement from GuideWyze may appear as: GUIDEWYZE or GUIDEWYZE.COM
Common Questions
I don't recognize a charge from GuideWyze. What did I buy?
If you or someone in your household recently purchased an ebook, workbook, document bundle, printed book, or booked an advance care planning session through guidewyze.com, that's likely what the charge is for. If you'd like a copy of your receipt or have questions about the purchase, email us at [email protected] with the date and amount of the charge and we'll look it up.
How do I access a digital product I purchased?
After purchase, you should have received an email with a download link or login information for our Kajabi customer portal. If you can't find it, check your spam folder, then email us at [email protected] and we'll resend it.
How do I reschedule or cancel a session?
Sessions can be rescheduled or canceled at least 48 hours in advance for a full refund or reschedule. Use the link in your Calendly confirmation email, or email us at [email protected].
What is your refund policy?
- Digital products (ebooks, workbooks, document bundles): All sales final once delivered.
- One-on-one sessions: Full refund or reschedule if canceled 48+ hours in advance. No refunds for cancellations under 48 hours or no-shows.
- Printed books and physical materials: Returns accepted within 14 days for unopened, undamaged items. Customer covers return shipping.
Full refund details are in our Terms of Service.
I think there's an unauthorized charge on my card.
If you didn't authorize a purchase from GuideWyze, email us immediately at [email protected] with the charge date and amount. We'll investigate and respond within 1–2 business days. If a family member made the purchase, we can help confirm what they bought.
Where can I find your Privacy Policy and Terms of Service?
Still Need Help?
Email [email protected] and we'll get back to you within 1–2 business days.
